Frequently Asked Questions
Everything you need to know about your favorite Kangol headwear.
How do I determine my correct Kangol hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. You can then refer to our comprehensive Size Guide on each product page to match your measurement in centimeters or inches to our sizing categories.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 7 business days within the continental United States. Express shipping options are available at checkout if you need your headwear sooner.
What is your return policy for headwear?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, items must be in their original condition to qualify for a full refund.
How should I clean and maintain my Kangol hat?
Care instructions vary by material. Our classic wool and Bermuda fabrics should be spot cleaned with cold water and mild detergent. We recommend air drying away from direct sunlight to maintain the hat's shape and color.
Do you offer international shipping?
Yes, The Official Kangol Store ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are your products authentic Kangol heritage items?
Yes, this is the official store. Every item we sell is 100% authentic, featuring the iconic Kangaroo logo and crafted to the high-quality standards established by our brand since 1938.